Housing Hartlepool Canvasses Residents’ Views
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CONTACT: Helen Logan on 01325 363436
Housing Hartlepool canvasses residents’ views
25/10/2007
HOUSING Hartlepool is now examining the feedback after holding its second annual conference for tenants and customers.
About 80 people attended the event, called Breaking Down the Barriers, where they were able to meet Housing Hartlepool staff and talk about the company’s services.
The conference, which featured interactive workshops and discussion groups, went down well with those who attended.
Cath Torley, who is on Housing Hartlepool’s Tenants’ Consultative Panel, also went to last year’s conference which followed a more traditional style of listening to speakers.
She liked this year’s format, which included a creative session where people split into groups and were given the task of making a palm tree to reflect different groups within society.
She described the event as “informative but also fun”.
She added: “Housing Hartlepool has promised everyone who had a question they would get feedback. That means a lot to people – listening to what they have to say. It increases people’s faith in the company.”
Catherine Purdy, Housing Hartlepool Chief Executive, said: “It was our chance to hear about what our residents have to say. It is not just about today but what we do with the information and about changing services and responding to what people’s concerns are.”
The conference was also attended by students from Hartlepool Sixth Form College whose course includes a unit on equal opportunities and was organised in partnership with Hartlepool All Ability Group.
ENDS
Editors’ Notes
Housing Hartlepool is the largest housing association in Hartlepool.
It was set up in March 2004 to take over the ownership and management of the Council's rented housing stock following a positive ballot by tenants. It is a not for profit charitable organisation.
Housing Hartlepool is run by a voluntary board that consists of four tenant members, four council nominees and four independent people.
The company manages 7,000 properties throughout the Hartlepool area and surrounding villages. These range from five-bedroom family houses to flats for single people. In addition there is a wide range of bungalows and sheltered housing complexes for the elderly.
The housing service is provided from three neighbourhood-based offices.
For more information, go to: www.housinghartlepool.org.uk
Housing Hartlepool residents taking part in annual conference