Arqiva

New TV “relay” site switched on as latest step in Project Restore, reaching more households

North Yorkshire, UK, 14 December 2021: A new TV mast has been switched on to restore or improve TV services for more households, Arqiva, the company which operates Bilsdale Mast, announced today.

Viewers in Masham will need to retune their TVs if they have not already done so. Some households will have had the main TV channels restored as a result of the switch on and others will receive a stronger signal.

The switch on returned some services to more residents and more than 97%of households across the region have now had some TV services restored. Engineering teams are out measuring signal strengths to enable further progress.

It is hoped that a further mast, in Leyburn, will be switched on over the next few days.

This follows the recent switch on of masts in Loftus, Thirsk, Ripon and Castleton and a power boost at the upgraded relay mast at Eston Nab.

Arqiva is working closely with regional charities, local authorities and housing associations to reach those people whose services have not been restored. Information, updates and advice, for example on how to retune your TV, are available at bilsdalemast.co.uk

A dedicated freephone line is available on 0800 121 4828, and the numbers of engineers available to provide support to eligible households is being increased from this week.

Adrian Twyning, Director of Operations at Arqiva, said:

“This relay site at Masham is the latest step in helping to restore TV services to people across the area affected by the Bilsdale Mast fire. More such sites will follow in other locations in the coming weeks. We’re sorry for the disruption which the fire has caused for people, and while we are making progress, there is much work still to do.”

ENDS

About Arqiva:

Arqiva is at the heart of the broadcast and utilities sectors in the UK and abroad, providing critical data, network and communications services.

We work in partnership with our customers – major broadcasters and utilities like the BBC, ITV, Sky, Global, Bauer, Thames Water and Anglian Water – to meet everyone’s demand for information, content and entertainment and enabling a switched-on world to flow.

We are the only supplier of national terrestrial television and radio broadcasting services in the UK, consistently delivering digital TV, analogue and digital radio to people in all four corners of the country. We distribute over 1,000 channels internationally using our fibre and satellite infrastructure. Our advanced, secure and dedicated networks are also supporting the management of critical data for a range of smart metering networks in the energy and water sectors.

For more information, news and insights from Arqiva, please visit the website at: www.arqiva.com