Ebac Ltd

Ace Appliance Centre is backing British manufacturing after joining Ebac’s industry-leading engineering network, which aims to bring the local touch back to whitegoods repair.

West London-based Ace has received extensive training from Ebac, with the manufacturer also providing a catalogue of spares and equipment. The aim is to resolve 99% of product issues within 72 hours throughout the seven-year guarantee period, which comes as standard with Ebac washing machines.

The network of more than 50 service engineers will also carry out servicing and maintenance, in addition to responding to repair call outs, providing customers with a local touch point for all things Ebac.

Ebac is the only British manufacturer of washing machines, which are produced at its factory in North East England. Ownership of the company was moved by its founder, John Elliot MBE, into a foundation preventing it from offshoring production and keeping jobs in Britain.

Before the decline of the high street, many British towns had an electrical repair shop, which was often family-owned. In recent times, that personal touch has been lost as electronic superstores, with offshore centralised call centres and online repair support, began to dominate the market.

Jack Knights, service engineer at Ace Appliance Centre, said, said: “I believe it’s important to have local engineers because we can on your doorstep quicker than big corporates. We’re also familiar faces who have worked in the area for a long time so you know we can be trusted.

We are very pleased to join Ebac’s engineering network. It’s a brand which is truly the best of British manufacturing, keeping jobs here and providing its customers with a local touch point for all their maintenance needs.

“Ebac’s approach of supplying us with all the equipment we could need to resolve pretty much any issue with a washing machine means we can turn around repairs very quickly.”

Andrew Hobson, sales and marketing manager at Ebac, said: “We’re very pleased to have Ace Appliances Repair joining our nationwide network of engineers. Having a local voice and face makes a huge difference to customers. There is nothing more frustrating than sitting in a call queue for ages, booking a visit with an engineer, only to have them say they’ll have to come back days later. Our products are designed to be reliable, but we recognise that occasionally problems will arise, but we want to minimise any issues and make sure our customers are able to carry on with their lives.

“Ebac understands that our appliances are vital to running their households. When something goes wrong with a washing machine, it can cause serious disruption to lives, especially for families. With our network of engineers covering every part of mainland Britain and Northern Ireland, we can be sure that any disruption is limited as much as possible.

“Our customers are not just a number. They are part of our Ebac family, so we want to look after them and make sure they receive the best possible service throughout the life of their product with partners like Ace – that’s why we’re bringing back good local support for our customers.”

ENDS

NEWS RELEASE: ISSUED ON BEHALF OF EBAC LIMITED

CONTACT: Caroline Walker on 01325 363436

Notes to editors:

Ebac manufactures a growing range of electrical products for the home, which make life better. Founded in 1972, Ebac has been at the forefront of dehumidifier and water cooler manufacturing for more than 40 years and 20 years respectively, and is now expanding its range of products, having launched a range of air source heat pumps in 2013 and developed its facilities and team to move into home appliances in 2014.

The company is the UK’s only manufacturer of washing machines.

www.ebac.com