Vertu Motors

Hamilton motor dealership colleague wins national award


Ainsleigh McMullen, who works at Macklin Motors Hamilton Ford, has won a national award for her excellent delivery of top-class customer service and experience.

She received the Vertu Masters Club Customer Service Award, which honours the Group's most attentive Sales Executive or Service Adviser, after being nominated by her dealership’s General Manager, Michael Clarke.

Michael commended Ainsleigh’s dedication to her role: "Ainsleigh has brought a level of commitment and focus that consistently delivers an outstanding level of customer service every day to customers of our dealership.

"This is reflected in the Ford Customer Service Index scores we have achieved since she joined the team - the dealership is currently in the upper quartile standing and has been for the last four rolling months.

"This is fundamentally down to Ashleigh’s commitment to delivering for customers and the heart she puts into it."

This year Vertu Motors plc, the Group to which the Macklin Motors brand is part of, has welcomed 26 new members into its Masters Club, which is a nationwide recognition programme that identifies and celebrates the achievements of high-performing colleagues across its 159 dealerships.

The winners were selected from nominations made by their colleagues and managers with a focus on professionalism, commitment, respect, passion and integrity, as well as performance-based league tables.

Robert Forrester, Chief Executive of Vertu Motors plc, said: "Recognition is one of our Group’s core values and the colleagues we have inducted into our Masters Club, including Ainsleigh, are an inspiration to their colleagues.

"She has demonstrated best practice, exceptional levels of service and noteworthy attention to detail that all contribute to ensuring our customers have an outstanding experience when doing business with us.

"Well done, Ainsleigh. We look forward to celebrating with you and our other award-winning colleagues at a special event later this year."



CONTACT: Caroline Walker on 01325 363436

Notes to Editors

Vertu Motors plc is the fifth largest automotive retailer in the UK with a network of 159 sales outlets across the UK. Its dealerships operate predominantly under the Bristol Street Motors, Vertu Motors and Macklin Motors brand names.

Vertu Motors plc was established in November 2006 with the strategy to consolidate the UK motor retail sector. It is intended that the Group will continue to acquire motor retail operations to grow a scaled dealership group. The Group’s acquisition strategy is supplemented by a focused organic growth strategy to drive operational efficiencies through its national dealership network. The Group currently operates 155 franchised sales outlets and 4 non-franchised sales operations from 120 locations across the UK.

Vertu’s Mission Statement is to “deliver an outstanding customer motoring experience through honesty and trust”.

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Left to right: General Manager Michael Clarke with award winner Ainsleigh McMullen
Left to right: General Manager Michael Clarke with award winner Ainsleigh McMullen
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