National accolade for Glasgow car retailer
Macklin Motors Glasgow Ford has been named as one of only three Scottish winners of Ford’s most prominent awards – the 2021 Chairperson’s Award.
The winning dealerships demonstrate the delivery of exceptionally high levels of customer service and satisfaction, combined with strong sales and aftersales performance, despite the challenging environment presented to colleagues last year due to COVID-19.
Extensive research is continuously carried out by Ford to assess exactly how customers feel about the quality of attention they receive from their chosen dealership – whether buying a new car or having their vehicle serviced.
The Ford Chairperson’s Award is the most prestigious accolade a dealership can be awarded by Ford; it is only presented to those who deliver consistently over the whole year. This award is given to a select list of the top 30 performers across the country.
Robert Forrester, Chief Executive of Macklin Motors, said: “This is the highest praise that Ford can give to one of its retailers and I am proud that Macklin Motors Glasgow Ford has won a Chairperson’s Award.
“It demonstrates the high standards of customer satisfaction and the impeccable service colleagues at the dealership consistently deliver.
“I’d like to congratulate the whole team on their achievement.”
NEWS RELEASE: ISSUED ON BEHALF OF VERTU MOTORS
CONTACT: Caroline Walker on 01325 363436
Notes to Editors
Vertu Motors plc is the fifth largest automotive retailer in the UK with a network of 160 sales outlets across the UK. Its dealerships operate predominantly under the Bristol Street Motors, Vertu Motors and Macklin Motors brand names.
Vertu Motors plc was established in November 2006 with the strategy to consolidate the UK motor retail sector. It is intended that the Group will continue to acquire motor retail operations to grow a scaled dealership group. The Group’s acquisition strategy is supplemented by a focused organic growth strategy to drive operational efficiencies through its national dealership network. The Group currently operates 156 franchised sales outlets and 4 non-franchised sales operations from 120 locations across the UK.
Vertu’s Mission Statement is to “deliver an outstanding customer motoring experience through honesty and trust”.
back to Vertu Motors
Vertu Motors Group websites – investors.vertumotors.com / www.vertucareers.com
Vertu brand websites – www.vertumotors.com / www.bristolstreet.co.uk / www.macklinmotors.co.uk / www.vertumotorcycles.com / www.vansdirect.co.uk / www.thetaxicentre.com / www.powerbulbs.com