Vertu Motors

Widnes motor dealership wins Motability customer care award

12/08/2022

Bristol Street Motors Widnes Nissan has been officially recognised for the standard of its partnership with the Motability Scheme.

The awards, run by Motability Operations, acknowledge outstanding customer service and showcase best practice at Motability dealerships.

Under the Motability Scheme, Bristol Street Motors Widnes Nissan, which is based on Moor Lane, offers a choice of vehicles with adaptions, if required, as well as post-purchase support and servicing.

Andre Pieters, Sales Manager at Bristol Street Motors Widnes Nissan, said: “This independent validation is testament to our colleagues and the exemplary customer service they provide and to those involved in the Motability Scheme.

“We are proud of the customer experience at the dealership, and it is fantastic that it has been classed as worthy of an award.”

Robert Forrester, Chief Executive of Bristol Street Motors, said: “Across Bristol Street Motors, the emphasis is on delivering a first-class service to all our customers, including the Motability elements of the business.

“With Bristol Street Motors Widnes Nissan winning this award, it reflects the teamwork and dedication of the dealership’s colleagues.”

James Horne, Dealer Partner Relationship Manager at Motability Operations Ltd, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.

“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Bristol Street Motors Widnes Nissan. Many congratulations to them on their award.”

Bristol Street Motors dealerships took five out of the 21 national quarterly awards in Q2 2022.

The Motability Scheme offers affordable, worry-free motoring through an all-inclusive leasing package to help people with disabilities, their families and carers regain or maintain their independence and become mobile.

Those eligible, including anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment, can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

ENDS

NEWS RELEASE: ISSUED ON BEHALF OF VERTU MOTORS

CONTACT: Caroline Walker on 01325 363436

Notes to Editors


Vertu Motors plc is the fifth largest automotive retailer in the UK with a network of 160 sales outlets across the UK. Its dealerships operate predominantly under the Bristol Street Motors, Vertu Motors and Macklin Motors brand names.


Vertu Motors plc was established in November 2006 with the strategy to consolidate the UK motor retail sector. It is intended that the Group will continue to acquire motor retail operations to grow a scaled dealership group. The Group’s acquisition strategy is supplemented by a focused organic growth strategy to drive operational efficiencies through its national dealership network. The Group currently operates 156 franchised sales outlets and 4 non-franchised sales operations from 120 locations across the UK.


Vertu’s Mission Statement is to “deliver an outstanding customer motoring experience through honesty and trust”.


Vertu Motors Group websites – investors.vertumotors.com / www.vertucareers.com
Vertu brand websites – www.vertumotors.com / www.bristolstreet.co.uk / www.macklinmotors.co.uk / www.vertumotorcycles.com / www.vansdirect.co.uk / www.thetaxicentre.com / www.powerbulbs.com

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Bristol Street Motors Widnes Nissan has been acknowledged for its  outstanding customer service and showcasing best practice for the Motability scheme
Bristol Street Motors Widnes Nissan has been acknowledged for its outstanding customer service and showcasing best practice for the Motability scheme
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