Arqiva

Arqiva is reminding people across the region that its Bilsdale Mast Project Restore helpline is due to close on Friday 07 July 2023.

On 22 May 2023 the new Bilsdale mast began transmitting TV services to the region, with HD services restored on 04 June.

Most viewers noticed very little disruption, if any, as the new mast stands on the same site as the old one, and uses the same channels and frequencies as the 80m tower that was previously providing signals.

Anyone who still experiences disruption, or a loss of services, is first asked to perform a retune and to call the helpline before 07 July on 0800 121 4828 if any problem persists.

Adrian Twyning, Chief of Operations at Arqiva, said: “Only a very small percentage of all viewers served by the Bilsdale mast have needed to contact our helpline for support since we switched on the new mast. We have quickly been able to send engineers out to homes where a visit was deemed necessary.

“The number of calls and visits required have steadily declined since switch on, highlighting that the vast majority of viewers have now had their TV services restored. With this in mind, and with TV services being transmitted as before, we feel it is time to close the helpline as any new issues experienced from now will be unrelated to the Bilsdale mast disruption.

“Until then, however, we want to make everyone aware that help is still available if required. Anyone in the region who has ongoing issues with their TV signal should try retuning, and call the helpline before it closes if problems persist.

"I would also ask that people check in with neighbours, relatives and friends, particularly the elderly or vulnerable, and if they have continuing problems with signal disruption to contact the helpline.”

After 07 July, advice and information including guides to retuning your TV, will still be available on the website www.bilsdalemast.co.uk.

NEWS RELEASE: ISSUED ON BEHALF OF ARQIVA LTD

CONTACT: Caroline Walker on 01325 363436

Notes to editors:

Arqiva is at the heart of the broadcast and utilities sectors in the UK and globally, providing critical data, network and communications services.

It works in partnership with its customers – major broadcasters and utilities like the BBC, ITV, Sky, Global, Bauer, Thames Water and Anglian Water – to meet everyone’s demand for information, content and entertainment and enabling a switched-on world to flow.

It is the only supplier of national terrestrial television and radio broadcasting services in the UK, consistently delivering digital TV, analogue and digital radio to people in all four corners of the country. It distributes more than 1,000 channels internationally using its fibre and satellite infrastructure. Its advanced, secure and dedicated networks are also supporting the management of critical data for a range of smart metering networks in the energy and water sectors.

For more information, news and insights from Arqiva, please visit the website at: www.arqiva.com

ENDS

NEWS RELEASE: ISSUED ON BEHALF OF ARQIVA

CONTACT: Caroline Walker on 01325 363436