GDPR & Privacy
This policy applies between you, the user of this website and of our firm’s services and Recognition Marketing and Public Relations LLP (Recognition PR). We take the privacy of your information very seriously and by using our services you are accepting and consenting to our processing and use of your data as contained within this privacy notice.
Please read the following policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Definitions & Interpretation
Data: collectively all information that you submit to Recognition PR via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998 and the General Data Protection Regulations;
Recognition Marketing and Public Relations Ltd a company incorporated in England and Wales with registered number OC302724 whose registered office is at 4 Pioneer Court, Morton Palms, Darlington. County Durham, DL1 4WD
User or you: any third party that accesses the website and is not either employed by Recognition PR and acting in the course of their employment or engaged as a consultant providing services to Recognition PR and accessing the website in connection with the provision of such services.
Website: the website www.recognitionpr.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
What data we collect
In general terms, we may collect the following contact data from our professional contacts:
Name & email addresses; postal addresses; telephone numbers. Please note that all payments are processed through our trusted service partners and Recognition PR will not retain these details.
In terms of our website, we do not at present, but reserve the right to collect the following:
- IP address
- geographical location
- browser type and version
- operating system & referral source
- length of visit
- page views & website navigation paths
And any other information about the timing, frequency and pattern of your service use
Our privacy notice applies to all the above. Any or all of the above data may be required by us from time to time in order to provide you with good and services.
How we use your data
Recognition PR LLP is the "data controller" as defined by data protection regulations.
We will use your data for the following reasons:
- to provide goods and services to you
- for internal record keeping;
- for analysing and improving our products / services;
- for transmission by email, text message and social media of materials that may be of interest to you in your professional capacity;
- for contact for market research purposes which may be done using email, telephone or mail.
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
In each case, this will be in accordance with this privacy notice.
Our Legal basis for processing your data
We are required to advise you of our legal basis for processing your data. Recognition PR collects and uses customers’ personal data because is it necessary for:
- the purposes of performance of a contract for the sale of goods and services (to which you are party) or in order to take steps at your request prior to entering into a contract
- the pursuit of our legitimate interests (as set out below) or;
- to comply with our legal obligations.
We may also seek your consent for processing and if we do, you have the right to withdraw this at any time. However we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email, text message or by social media.
Our legitimate interests
Recognition PR has a legitimate interest to process your data in order to fulfil the following:
- selling and supplying goods and services to our customers;
- protecting customers, employees and other individuals and maintaining their safety, health and welfare;
- promoting, marketing and advertising our products and services;
- understanding our customers’ behaviour, activities, preferences, and needs;
- improving and developing products and services;
- complying with our legal and regulatory obligations;
- handling customer contacts, queries, complaints or disputes;
- protecting Recognition PR, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Recognition PR
- effectively handling any legal claims or regulatory enforcement actions taken against Recognition PR; and
- fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.
We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data. Data retention periods maybe legally imposed upon us or we may need to retain data to protect the vital interests of you or another natural person. However the longest we will normally hold any personal data is 6 years after which time it will be deleted from our systems
Providing your personal data to others
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, marketing or professional service providers.
Recognition PR only allows its service partners to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We may also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Recognition PR and to you, and for no other purposes.
Your data will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment service providers adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure
Recognition PR will not disclose your personal data to any third party, except as set out above. We will never sell or rent our customer data to other organisations for marketing purpose.
Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected.
If password access is required for certain parts of the website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the Website.
We take complaints we receive very seriously. If you consider that we have in some way infringed your rights or data protection law, please let us know and we will do all we can to investigate.
Changes of business ownership and control
Recognition PR may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Recognition PR Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy notice, be permitted to use the data for the purposes for which it was originally supplied to us.
We may also disclose data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
You may not transfer any of your rights under this privacy notice to any other person. We may transfer our rights under this privacy notice where we reasonably believe your rights will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy notice
Recognition PR reserves the right to change this privacy notice as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy notice on your first use of the Website following the alterations.