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Bristol Street Motors Lichfield Vauxhall honoured with prestigious Vauxhall 'Customer Excellence Award' for 10th consecutive year

08/01/2024

Bristol Street Motors Lichfield Vauxhall has once again demonstrated its unwavering commitment to exceptional customer service by receiving a Vauxhall Customer Excellence Award for the tenth consecutive year.

This prestigious accolade is a testament to the dealership's dedication to providing outstanding service experiences to its customers.

The Vauxhall Customer Excellence Award, which was given to only 22 dealerships this year, is for significant recognition in the automotive industry. It underscores the consistent efforts of dealerships in delivering top-tier customer satisfaction. The winners are selected based on a comprehensive evaluation of customer recommendations, derived from purchase and service satisfaction surveys.

Derek Webb, General Manager of Bristol Street Motors Lichfield Vauxhall, expressed his pride in receiving the award: "This recognition is not just an award, it's a reflection of our team's relentless pursuit of excellence in customer service. For ten years, we've been placing our customers at the heart of everything we do, and this award is a testament to that commitment. It's an honour to be acknowledged by both Vauxhall and our customers."

Robert Forrester, Chief Executive of Bristol Street Motors, added: "Receiving the Vauxhall Customer Excellence Award for the tenth year in a row is a remarkable achievement for our Lichfield Vauxhall dealership. It exemplifies the high standards and dedication of our teams across the Bristol Street Motors network. This award reinforces our commitment to providing an unparalleled customer experience and sets the bar for excellence in the automotive industry."

ENDS

NEWS RELEASE: ISSUED ON BEHALF OF VERTU MOTORS

CONTACT: Caroline Walker on 01325 363436

Notes to Editors
Vertu Motors is the fourth largest automotive retailer in the UK with a network of 193 sales outlets across the UK. Its dealerships operate predominantly under the Bristol Street Motors, Vertu and Macklin Motors brand names. Vertu Motors was established in November 2006 with the strategy to consolidate the UK motor retail sector. It is intended that the Group will continue to acquire motor retail operations to grow a scaled dealership group. The Group’s acquisition strategy is supplemented by a focused organic growth strategy to drive operational efficiencies through its national dealership network. The Group currently operates 187 franchised sales outlets and 6 non-franchised sales operations from 144 locations across the UK.

Vertu's Mission Statement is to "deliver an outstanding customer motoring experience through honesty and trust".


Vertu Motors Group websites – https://investors.vertumotors.com / www.vertucareers.com

Vertu brand websites – www.vertumotors.com / www.bristolstreet.co.uk / www.vertuhonda.com / www.vertutoyota.com / www.macklinmotors.co.uk / www.vertumotorcyles.com
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Derek Webb, General Manager of Bristol Street Motors Lichfield Vauxhall with colleagues
Derek Webb, General Manager of Bristol Street Motors Lichfield Vauxhall with colleagues
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