Vertu Motors

Bristol Street Motors Nottingham Hyundai has won a nationally recognised award highlighting the outstanding service that it delivers to Motability customers.

The Motability Operations accolade is designed to reward best practice and to ensure Motability customers receive an exemplary experience.

The awards are judged on how a dealer delivers the scheme, with the assessment based on customer feedback and reviews of its performance.

James Horne, Dealer Partner Relationship Manager at Motability Operations Ltd, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers.

“It’s important for us to recognise our dealer partners, who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Bristol Street Motors Nottingham Hyundai. Many congratulations to them on their award!”

Robert Forrester, Chief Executive of Bristol Street Motors, said: “Our colleagues at Bristol Street Motors Nottingham Hyundai pride themselves on being Motability specialists, offering a service tailored to meet a customer’s specific needs.“To be cited as exemplars and for going ‘above and beyond’ is tremendous validation of the high levels of Motability service and customer care that is provided at this dealership.

“Everyone at Bristol Street Motors Nottingham Hyundai is committed to continuing this approach to customer service and to welcoming Motability customers, both old and new, through its doors.”

The dealership, in Nuthall Road, offers a wide range of new Hyundai Motability cars including the i10, i20, Bayon and Tucson.

Anyone who receives the Higher Rate Motability Component of the Disability Living Allowance, the Enhanced Rate of the Motability Component of Personal Independence Payment, War Pensioners’ Motability Supplement or Armed Forces Independence Payment, can exchange their weekly payment to lease a new car through the Motability Scheme.

Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

ENDS

NEWS RELEASE: ISSUED ON BEHALF OF VERTU MOTORS

CONTACT: Caroline Walker on 01325 363436

Notes to Editors

Vertu Motors plc is the fourth largest automotive retailer in the UK with a network of 192 sales outlets across the UK. Its dealerships operate predominantly under the Bristol Street Motors, Vertu Motors and Macklin Motors brand names.

Vertu Motors plc was established in November 2006 with the strategy to consolidate the UK motor retail sector. It is intended that the Group will continue to acquire motor retail operations to grow a scaled dealership group. The Group’s acquisition strategy is supplemented by a focused organic growth strategy to drive operational efficiencies through its national dealership network. The Group currently operates 188 franchised sales outlets and 4 non-franchised sales operations from 142 locations across the UK.

Vertu’s Mission Statement is to “deliver an outstanding customer motoring experience through honesty and trust”.

Vertu Motors Group websites – investors.vertumotors.com / www.vertucareers.com

Vertu brand websites –

www.vertumotors.com / www.bristolstreet.co.uk / www.macklinmotors.co.uk / www.vertumotorcycles.com / www.vansdirect.co.uk / www.thetaxicentre.com / www.powerbulbs.com